I will begin this story by summing it up
in case you’re like me and do not like reading long rants.
I bought a dishwasher from Lowes, they overcharged me, lied about when they could deliver it, then delivered it and it was broken. It had obviously been installed before as it arrived unboxed and dropped about a half gallon of water on my floor.
I immediately went to the store within the hour and was told a new dishwasher would be delivered the following day. I dealt with two different managers who assured me that there was 24 in the Defuniak Springs Warehouse. The next day came, that today, and I phoned to see when the delivery was coming and was told it was not for three weeks. They lied again.
Then the person who was there when they processed the return lied and said that they didn’t promise me the next day. When I let him know that I recorded him and the other manager saying that, he hung up on me. Calling customer service did nothing and offered to pick up the dishwasher OUTSIDE of their sneaky caveat for returning a dishwasher, 48 hours. So I drove it to the front door and dropped it off. I am still waiting to be credited. I asked 4 different Lowes employees to speak with Steven the “Manager” and he would not ever come out to even meet me.
And now … the full story.